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Custom Gear Order Process

Inquiry

Contact Us

Once you have made contact with us to discuss your uniform requirements we will provide you with our latest catalog, price list and offer suggestions to suit your needs.

Please provide as much information as you can with your initial inquiry including the types of garments, approximate quantities and if you need help with the artwork or designs.

Quote

We will provide you with a quote for potential your order. We understand quantities may vary on the final order. Minimums do apply and will be indicated on your quote.

Prices quoted include artwork setup and shipping to the USA or Canada, unless otherwise stated.

Artwork

Some teams already know what they are looking for, others might need a little or a LOT of help. We’re here to assist and provide you with the best possible outcome. Let’s face it, if you look good, so do we!

To aid in the design process please provide us with as much information as possible. This might include:

  • a design brief (outline of what you want)
  • colors (do you have a Pantone or CMYK color you’ve used previously?)
  • vector logo/s (generally .ai or .eps)
  • a brand guideline if you have one
  • things that inspire you!

We will work with you to design the items you want, just the way you want them. General artwork setup is included in our prices. However any logos that need to be in converted to vector format a small fee may be charged to recreate them. A quote will be supplied before any work is undertaken.

Order Details

We will provide you with the relevant tools to collate your order including size charts, order forms and sample products, where possible. Simply return the completed order forms along with size, style, quantities, numbers and names where applicable - please provide this information exactly how you would like it to appear (lower/uppercase).

Payment

We will provide you with a final invoice based on your order. Upfront payment is required prior to the order being submitted for production. Once an order has been submitted for production, and payment made, we can not issue any refunds.

Production Timeframe

Production of your order is typically 6-8 weeks from the date of payment.

Due to world-wide issues due to COVID, some delays may occur at times which are unavoidable.

Artwork Approval

Prior to your order being submitted for production you will be asked to approve all digital design briefs.

We will then provide you with a mini-printed production proof for approval to ensure you are happy with the anticipated final product. Any additional changes at this point in time may result in your shipping date being delayed.

Shipping & Receiving

Once the order is submitted to the factory, they will provide an estimated shipping date which we will pass onto you.

Once you receive your order, we ask that you double check all items to ensure everything is received as expected.

Please click here for full details on our Custom Gear policy.