Aussie Sports USA Shop Refund & Return Policy

Pre-Sale Merchandise

Items that are sold as part of a pre-sale campaign on behalf of an orgnization or club are not eligible for a return or refund unless defective. These items are all made-to-order and we do not hold any stock.

If you should have any issues with your pre-order, please contact us.

General Merchandise

This policy applies to in-stock items purchased from our online store only. For information on Pre-Sale and Custom Gear, please visit the Custom Gear Policy page.

Returns & Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are responsible for return shipping charges.

Please do not send your purchase back to the manufacturer.

Defective Product and Returns Due to Our Error

You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty. Your return shipping charges will be waived and we will provide you with a return shipping label. Contact us for shipping instructions.

When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a few days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your bank, as it may take some time before your refund is officially posted.

If you’ve done this and you have not received your refund yet, please contact us.